The precision of our face shape analysis hinges on several critical aspects, most notably the quality of your uploaded photo and the distinctness of facial features. For an enhanced analysis, we advocate for a photo that’s well-lit, showcasing a clear and unobstructed view of your face. Ensure that your face is prominently visible, free from any barriers like hair or accessories that might skew the analysis. The higher the photo quality, the more pinpoint the accuracy of our face shape analysis becomes, leading to more tailored and precise results.

Our AI is highly accurate in determining face shapes, trained on a vast and varied dataset. However, slight deviations might occur, particularly with poor-quality photos or unclear facial features.

Our AI recognizes a variety of face shapes, including round, oval, oblong, heart-shaped, and square. It’s trained to cover a broad range of face shapes, accommodating many variations, though individual differences within these categories are also noted.

Yes, our app offers free face shape analysis for all users. We aim to provide accessible face shape analysis and personalized recommendations for everyone, regardless of financial means. Our free service is supported by app advertising, ensuring no cost to users.

We prioritize user privacy. Uploaded photos aren’t permanently stored in our app and are used solely for facial shape analysis. We ensure secure and confidential handling of these photos and do not use them for any other purposes, protecting your personal data.

We extract various details about the face from the uploaded photo, including the position and shape of the eyes, nose, mouth, and face contours. This data is crucial for our face shape analysis process.

Hiface app facial analysis utilizes a combination of image processing and artificial intelligence algorithms. Initially, the uploaded photo undergoes analysis to identify key facial features like the eyes, nose, mouth, and overall face contours. This is followed by applying a range of mathematical and statistical techniques to accurately determine the face shape. Our AI models are extensively trained with diverse data sets to ensure both accuracy and reliability in results.

Customer Support

If you experience any errors while using the Hiface app, we are here to help resolve the issue promptly. Please take a screenshot of the error and email it to us at along with a detailed description. In your email, include information about the error message, when and under what circumstances it occurred. This will enable us to address the problem more quickly and effectively. Our team will review your issue and get back to you as soon as possible. Thank you for your patience and cooperation.

To request a refund for a purchase made on the App Store, visit Apple’s and log in with your Apple ID. You will see a list of your purchases. Click the “Report a Problem” button next to the item you want to refund. Then, state your reason for the refund and follow the provided instructions. Apple will review your request and get back to you. Remember, the refund process and eligibility may vary depending on the date of purchase and Apple’s refund policy.

  1. Refund Request Page or Order History: To start a refund request, you can go to Google’s refund request page or access your Google Play order history. From there, select the purchase you wish to refund and follow the process, which involves choosing your account, specifying the reason for the refund, and providing additional details if necessary​​​​.
  2. 48-Hour Window for Easier Refunds: While Google doesn’t guarantee refunds for all Google Play purchases, your chances are generally better if you request a refund within 48 hours of the purchase. In some cases, if you uninstall an app soon after purchasing it, you may automatically receive a refund​​.
  3. 2-Hour Quick Refund Option: For a more immediate refund, within 2 hours of the purchase, you can open the Google Play Store app, navigate to your account’s order history, select the item, and then choose the refund option. This process might involve uninstalling the app, after which your money will be refunded​​.